The operating system for customer conversations
Turn every conversation into a growth opportunity with AI-powered WhatsApp workflows that help your teams deliver personalized experiences at scale.
The operating system for customer conversations
Turn every conversation into a growth opportunity with AI-powered WhatsApp workflows that help your teams deliver personalized experiences at scale.
98%
Open rate
2.4X
Conversion lift
99.9%
Delivery reliability
Skyappz Assistant
Online • Verified Business
Hi, I'd like to check the status of my order #8492
10:14 AM
Hello! Your order #8492 has been dispatched and is estimated to arrive tomorrow by 2:00 PM. 🚚
Carrier: Express Logistics
AWB: 9482-1049-281
10:14 AM • Automated
100+ Successful Projects
10+ Global Clients
4.9/5 Clutch Rating
5.0 CSAT AppExchange
The Problem
Business communication is fragmented, manual, and slow.
Delayed customer responses
Slow responses across email and web forms can lead to missed opportunities and frustrated customers.
Repetitive manual tasks
Sales and support teams spend valuable time handling repetitive questions instead of focusing on customers and closing deals.
Fragmented customer data
CRM, inventory, payment, and customer data are spread across multiple systems, creating extra work and duplicated effort.
Connected Ecosystem
One connected ecosystem for every customer conversation
Bring WhatsApp, CRM, databases, payments, and support tools together in one seamless ecosystem. Connect every system. Automate every interaction. Deliver faster, more personalized customer experiences in real time.
WhatsApp Business API Core
Bi-directional sync with enterprise stack
CRM & Contacts
Salesforce, HubSpot, Zoho
Payment Gateways
Stripe, Razorpay, UPI
AI Knowledge Brain
RAG & Custom LLM Models
Agent Helpdesk
Zendesk, Freshdesk, Live Chat
Business Intelligence
Real-time CSAT & ROI metrics
Lifecycle Automation
Automate every stage of the customer journey
End-to-end lifecycle automation on WhatsApp
Engage customers at the right moment, from the first interaction to post-purchase support. Automate conversations, follow-ups, and actions without delays.
Targeted promotional campaigns with personalized messaging
Automated cart recovery with instant checkout links
24/7 order tracking, cancellations, and customer FAQs
Personalized feedback, loyalty rewards, and re-engagement
Automated follow-ups based on customer actions and intent
Customer Flow Tracker
1. Lead Generation & Capture
Click-to-WhatsApp ads with instant greeting and qualification.
2. Product Catalog & Recommendation
Dynamic product carousel tailored to user browsing history.
3. Checkout & Payment Link
Integrated UPI/card payment links without leaving the chat.
4. Post-Purchase Support & Re-order
Automated shipment updates, review requests, and loyalty perks.
Intelligent Routing
Seamless AI to human handoff
Let AI handle routine inquiries instantly, while complex issues are seamlessly routed to the right human specialist with complete conversation context preserved.
AI Agent Resolution
Instant response & intent classification
"I need custom pricing for 50 enterprise licenses."
"I'd love to connect you with our Enterprise Account Director, Sarah, who specializes in volume licensing."
Trigger matched: Enterprise Escalation Rule
Human Agent Console
Full context & CRM telemetry in one window
CRM SYNC CONTEXT
Company
Apex Global Ltd
Pipeline Value
$36,000 / yr
Assigned Rep
Sarah Jenkins
"Hi David! Sarah here from Skyappz Enterprise. I see you're looking at 50 seats — let me share the tailored tiered proposal."
NLP Intent Analyzer
RAW CUSTOMER INPUT
"hey can i change the delivery address for my shoes to 42 MG Road bangalore?"
EXTRACTED ENTITIES
Conversational AI
AI conversations that understand context
Go beyond rigid rule-based bots. Our AI understands natural language, slang, multiple languages, and multi-step conversations while staying aligned with your business knowledge.
Understands multiple languages and regional expressions
Recognizes intent, urgency, and customer sentiment in real time
Maintains context across multi-turn conversations
Learns from resolved conversations to improve future responses
Visual Flow Builder
Build, automate, and launch. No coding needed
Create powerful customer journeys in minutes with an easy drag-and-drop flow builder. Set up automated actions based on customer replies, purchases, webhook events, time delays, or CRM data without relying on developers.
Drag-and-drop canvas with 100+ ready-to-use business templates
Smart branching based on customer replies, behavior, and purchase value
Test workflows safely with live sandbox simulation before going to production
Workflow Visual Canvas
TRIGGER
Cart Abandoned on Shopify > 30 Minutes
↓
ACTION
Send WhatsApp Reminder + 10% Discount Coupon
↓
CONDITIONAL BRANCH
If Order Placed → Notify Logistics | If No Reply → Follow up in 24h
Campaign Telemetry
Delivered Messages
99.2%
Average Response
< 3 sec
Attributed Revenue Lift
+$142,500 this month
Analytics & Reporting
Turn real-time data into smarter decisions
Get a clear view of customer engagement, agent performance, conversions, and communication results. Use real-time insights to identify what works, improve customer experiences, and increase your overall conversation ROI.
Real-time engagement tracking for message delivery, reads, and clicks
Agent performance monitoring with resolution time and CSAT tracking
Easy data export to Google BigQuery, Snowflake, or CSV for deeper analysis
Vertical Solutions
Built for your industry's workflows
Drive conversions, recover abandoned checkouts, and deliver proactive order tracking directly inside WhatsApp.
Abandoned Cart & In-Chat Commerce
Click-to-WhatsApp promotional catalog broadcasts
Automated cart abandonment alerts with 1-click checkout
In-chat product browsing and native catalog purchasing
COD Verification & NDR Management
Automated COD verification and instant address correction
Instant customer reschedule option on delivery attempt failure
Real-time courier dispatch and live tracking alerts
Post-Purchase & Loyalty Retention
Post-purchase package tracking and instant returns handling
VIP loyalty points balance notifications and repurchase offers
Automated customer feedback collection and CSAT surveys
Integrations
Connect everything your business already uses
Easily connect your CRM, ERP, payment systems, and internal tools in one place. Sync data, automate updates, trigger customer workflows, and manage conversations without spending time building complex integrations.
Two-way data sync with Salesforce, HubSpot, and Zoho
Easy webhook integration for custom ERP and in-house systems
Automated payments and receipts through Stripe and Razorpay
Shopify
Plug & play instant sync
Salesforce
Plug & play instant sync
HubSpot
Plug & play instant sync
Zoho CRM
Plug & play instant sync
Stripe
Plug & play instant sync
Razorpay
Plug & play instant sync
Zendesk
Plug & play instant sync
Zapier & Webhooks
Plug & play instant sync
Proven Impact
Measurable results, not just communication
Faster Lead Conversion
Engage high-intent prospects within seconds of opting in, helping your sales team respond faster.
+70%
Sales velocity
Lower Support Overhead
Automate repetitive customer questions and resolve common requests without constant human support.
-60%
Support ticket cost
Higher Customer Retention
Bring inactive customers back with personalized reorder reminders, loyalty updates, and relevant offers.
+45%
Customer LTV
Security & Compliance
Enterprise-ready security from day one
End-to-End Data Encryption
Protect customer and business data with encryption at rest and in transit through the official Meta WhatsApp Cloud API.
99.99% Platform Uptime
Reliable multi-region cloud infrastructure built to handle millions of messages with high availability and low latency.
GDPR & SOC 2 Ready
Support data protection requirements with automated opt-out handling, retention policies, and compliance reporting.
Granular Access Control
Manage team access with role-based permissions, PII masking, and detailed activity logs for better security and accountability.